We generate invoices for our service customers on the 20th of every month, for the following month’s service, and it is due upon receipt. This means that we would send you an invoice on March 20th for the month of April’s service and while it is due immediately, we give you until the last day of the month to pay. If the invoice remains unpaid on the 1st, your service will be suspended. We have a late fee, as stated in the Pool Service Agreement, of a flat $10.00 every month that the payment is not received by the 7th of the following month.
For our customers that have email, we send the invoices to them by email and they come with a instant payment option.
Simply put, we are a small business that is trying to not charge the high fees of our competitors. We are very forgiving of the late fee (to date we have never used it), but cash-flow is very important to any small business. We have insurance, chemicals, equipment, labor, and materials all before we even send out the invoice.This is the reason most pool service companies in the area require pre-paid services. We are able to budget for the entire month and purchase the required materials before the first day of the month starts.