From the Pool Service Agreement
PAYMENT TERMS. Spartan Pool Pros, Inc. agrees to provide the selected services for the monthly fee of $??? plus any applicable federal, state, and local taxes. Spartan Pool Pros may change the rate at any time by providing written notice of the increase to the Client no later than 15 days prior to the increase. Invoices are generated on the 20th of the month prior to service and are due upon receipt. (The invoice for April would be sent out on March 20th and due when received.) If payment is not received by the 1st, a late fee of $10 will be assessed and service will be suspended until payment is made. Any payment for service not received by the 7th will result in the service being terminated.
Spartan Pool Pros makes no guarantee it will restart service on accounts that have been terminated for late payment. If the Provider does decide to restart service a new Service Enrollment Form must be completed and a new Pool Service Agreement signed. The service will be quoted based on the current market pricing of the selected services, not the previous pricing and without any previously applicable discounts.
The Client is required to have a credit card or bank account on file with the Provider in case of repairs requiring immediate attention. Client authorizes Spartan Pool Pros, Inc. to make any needed repairs without prior consent up to a value not exceeding $50.00. Any repairs projected to exceed that amount will require prior signed consent of the Client. Repairs or other incidental expenses will be invoiced separately and are payable at the time service is rendered.
Billing for Spartan Pool Pros
We generate invoices for our service customers on the 20th of every month, for the following month’s service, and it is due upon receipt. This means that we would send you an invoice on March 20th for the month of April’s service and while it is due immediately, we give you until the last day of the month to pay. If the invoice remains unpaid on the 1st, your service will be suspended. We have a late fee, as stated in the Pool Service Agreement, of a flat $10.00 every month that the payment is not received by the 7th of the following month.
For our customers that have email, we send the invoices to them by email and they come with a instant payment option.
Simply put, we are a small business that is trying to not charge the high fees of our competitors. We are very forgiving of the late fee (to date we have never used it), but cash-flow is very important to any small business. We have insurance, chemicals, equipment, labor, and materials all before we even send out the invoice.This is the reason most pool service companies in the area require pre-paid services. We are able to budget for the entire month and purchase the required materials before the first day of the month starts.
The 48 Not 52 Policy
As stated in the Pool Service Agreement, we only bill you based on 48 weeks of the year. Two of the weeks we don’t bill you for are vacation weeks. The other two we save up in case of some unforeseen situation. What that means for you is that you get up to 4 weeks service at no cost. So, basically you get a month free.
“But wait, didn’t you say two weeks vacation??” Yes, we did say that. However, our vacation weeks are not scheduled during the pool season. We try to only be gone during the winter. Plus, we will still get your service done before we leave so that there aren’t any issue with the pool water the week we are gone.
For those that like using your checking account, we now have ACH payment options available. We will enter your account information into our secure payment processing portal and in the next few days Stripe will make two micro-deposits into your account. We just need the amounts of the two deposits and you are all set. From then on, the 20th of every month your service fee will automatically be paid from your checking account. This was the original idea behind our Auto-Pay. In case you are wondering, it can take up to 12 days for your ACH payment to be deposited into our account, this is the reason we bill on the 20th.
The Most Important Thing to Remeber
We try to provide personal service to our clients. That means we are always here for you when you have a question or a problem. Since we are family owned and operated we tend to consider all of you part of the family. What I’m saying is, if you have a problem come up just talk to me. I have two customers who are stuck outside the country because of all the flights being grounded for who knows how long. Their service continues, unpaid until they get back, simply because they called me. I have a hard time saying no, especially when someone needs help.